These Terms of Service ("Terms") are a binding agreement between you and JL App Studio LLC, a Florida limited liability company ("SleepQi," "we," "us," or "our"), governing your access to and use of the SleepQi mobile application (the "App"). By creating an account or using the App, you agree to these Terms. If you do not agree, do not use the App.
These Terms should be read together with our Privacy Policy and Consumer Health Data Privacy Policy, which describe how we collect, use, and share information. By using the App, you acknowledge that you have read both. Accepting these Terms is not the same as consenting to consumer health data collection, which is requested separately as described in Section 4.
1. Eligibility
You must be at least 18 years old to create an account or use the App. By creating an account or using the App, you represent and warrant that you are at least 18 years of age and that the information you provide, including your birthday, is accurate and complete.
We rely on the age and eligibility information you provide. We are not responsible for inaccurate age information you submit. During signup, we require a birthday and block account setup in the App when the provided birthday indicates you are under 18. If we learn that an account belongs to someone under 18, we may suspend or delete that account and associated data without notice.
If you are under 18, do not create an account or use the App.
2. Not Medical Advice
SleepQi is a wellness and lifestyle tool, not a medical device, and is not intended to diagnose, treat, cure, or prevent any disease or medical condition. The App, including any scores, insights, soundscapes, coaching-related features, or recommendations, is for general informational and personal wellness purposes only.
Always seek the advice of a qualified healthcare professional with any questions about a medical condition, sleep disorder, or mental health concern. Never disregard professional medical advice or delay seeking it because of something you read or see in the App. If you think you may be experiencing a medical emergency, call emergency services immediately.
Your use of the App is at your own risk. We do not guarantee any particular sleep, health, or wellness outcome.
No doctor-patient relationship. Using the App does not create a doctor-patient, therapist-client, or other clinical relationship between you and SleepQi.
Assumption of risk. You assume all risk associated with relying on insights, scores, or recommendations generated by the App.
Insights are estimates. Sleep scores and other insights generated by the App are estimates based on the information you provide and are not clinical measurements. They may be inaccurate or incomplete.
3. Your Account
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us promptly at support@sleepqi.com if you suspect unauthorized use of your account.
You may sign up using an email address and password, or through Sign in with Apple or Google. If you use a third-party sign-in method, your use of that method is also governed by that provider's own terms.
You are responsible for providing accurate information when creating and maintaining your account, including your birthday for age-eligibility purposes.
You are responsible for the content you submit to the App, such as journal entries and notes, and agree not to submit content that is illegal, infringes another person's rights, or belongs to someone else without their permission.
You can export a copy of your data or delete your account at any time in Settings. See our Privacy Policy for details on what deletion includes.
4. Consent to Data Collection
Certain features of the App — including sleep logging, mood check-ins, journal entries, and the onboarding assessment — require you to separately consent to SleepQi collecting and using that information, as described in our Consumer Health Data Privacy Policy. This consent is required to use those specific features and is requested separately from your acceptance of these Terms.
You may withdraw that consent at any time in Settings. Doing so stops new collection of that information but does not delete information you already provided unless you separately request deletion. Your account, Settings, and soundscapes remain usable if you decline or withdraw this consent — only the features that depend on that data will be unavailable.
Optional analytics and research participation, if offered, are separate choices in Settings and are described in our Privacy Policy. As of the date of these Terms, the App does not send your sleep logs to a third-party generative AI provider. Optional in-app choices related to AI or coaching analytics, if shown, concern first-party or on-device style insights and personalization described in the App and Privacy Policy, not third-party generative AI processing of your sleep logs unless we update these Terms and our Privacy Policy.
5. Subscriptions and Payments
If SleepQi offers a paid subscription or premium tier, the price, billing frequency, and included features will be presented to you before purchase through the applicable app store (Apple App Store or Google Play). Payments are processed by that app store, and its payment terms and refund policies apply. We do not directly process or store your payment card information.
Subscriptions renew automatically unless canceled in accordance with the applicable app store's cancellation process, before the renewal date.
Your license to use the App is personal and non-transferable, and your use of the App is also subject to the applicable app store's terms of service. If there is a conflict between these Terms and an app store's rules regarding payments, refunds, or subscriptions, the app store's rules control for that issue.
6. Acceptable Use
You agree not to:
- Use the App for any unlawful purpose or in violation of these Terms
- Attempt to gain unauthorized access to the App, other users' accounts, or our systems
- Interfere with or disrupt the App's operation, including through automated scripts, scraping, or reverse engineering
- Misrepresent your identity or age
- Use the App to harm yourself or others, or to seek information for that purpose (see Section 2 — if you are in crisis, contact emergency services)
We may suspend or terminate your account for violating this section or any other part of these Terms.
Advertising. The free tier of the App may display non-personalized advertisements through Google AdMob, as described in our Privacy Policy. We may offer a paid tier that removes ads or unlocks additional features.
7. Intellectual Property
The App, including its design, features, content, and underlying software, is owned by SleepQi or our licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the App for your personal, non-commercial use, subject to these Terms.
You retain ownership of the content you create in the App, such as journal entries and notes. By using the App, you grant us a limited license to store, process, and display that content back to you as necessary to operate the App's features, consistent with our Privacy Policy and Consumer Health Data Privacy Policy.
The App may include open-source software components. Those components are licensed to you under their own licenses, which may grant you additional rights.
8. Third-Party Services
The App uses third-party services to operate, including Supabase (database and authentication), Google AdMob (advertising), PostHog (analytics, opt-in only), Sentry (crash reporting), and Cloudflare (including object storage used for signed audio delivery). These providers may process information in the United States and other countries. Your use of features involving these services is also subject to those providers' own terms, where applicable. See our Privacy Policy for details on what information each of these services may process and on cross-border transfers.
9. Disclaimers
THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED.
AS DESCRIBED IN SECTION 2, THE APP IS NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, JL APP STUDIO LLC AND ITS OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF DATA, PROFITS, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE APP, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR THE APP WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE, OR (B) $100.
Some jurisdictions do not allow the exclusion or limitation of certain damages or warranties, so some of the above limitations may not apply to you.
Nothing in these Terms limits our liability for gross negligence, willful misconduct, or death or personal injury caused by our negligence, to the extent such liability cannot be excluded or limited under applicable law.
11. Indemnification
To the maximum extent permitted by applicable law, you agree to indemnify and hold harmless JL App Studio LLC and its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your violation of these Terms or your misuse of the App.
12. Service Changes
We may modify, suspend, or discontinue any part of the App at any time, with or without notice. We are not liable to you for any such modification, suspension, or discontinuation, except where liability cannot be excluded under applicable law.
13. Communications
We may send you emails or in-app messages related to your account, service updates, or these Terms, using the email address associated with your account. These are service communications, not marketing, and are not optional while you maintain an account. Marketing communications, if any, will be sent only where permitted and with any required consent, and you can opt out of marketing as described in those messages.
14. Termination
You may stop using the App and delete your account at any time through Settings. We may suspend or terminate your access to the App at any time, with or without notice, for conduct that violates these Terms or for any other reason at our discretion, subject to Section 16 and any non-waivable consumer protections.
Sections of these Terms that by their nature should survive termination (including Sections 2, 7, 9, 10, 11, 16, 17, 18, 19, 20, 22, 23, and 24) will survive.
15. Changes to These Terms
We may update these Terms as the App evolves. We will update the "Last updated" date above. For material changes, we may provide notice in the App and, where required, ask you to accept the updated Terms before continuing to use the App.
16. Regional Consumer Rights
Canada. If you access the App from Canada, our privacy practices are described in our Privacy Policy, and you may have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial private-sector privacy laws (including, where applicable, laws in Québec, Alberta, and British Columbia). These Terms are subject to any mandatory consumer protections of your province of residence that cannot be waived by agreement. Where required by that law, courts in your province of residence may have jurisdiction notwithstanding Section 17.
If you use the App from Canada, your information may be processed in the United States and other countries as described in our Privacy Policy, including that foreign laws may apply and that foreign authorities may be able to access information under those laws. Details on cross-border processing, service providers, and how we remain accountable for personal information transferred for processing are in our Privacy Policy.
EEA/UK. If you access the App from the European Economic Area or the United Kingdom, nothing in these Terms limits any statutory rights you have that cannot be waived by agreement. Mandatory local consumer protection law, and the courts of your place of residence where required by that law, may apply to you notwithstanding Section 17. You may also have digital content or subscription withdrawal rights required by law, and applicable app store refund rules may apply.
17. Governing Law and Disputes
These Terms are governed by the laws of the State of Florida, without regard to its conflict of law principles. Except as provided in Section 16, any dispute arising from these Terms or your use of the App will be subject to the exclusive jurisdiction of the state and federal courts located in Pinellas County, Florida, and you consent to personal jurisdiction in those courts.
Nothing in this section prevents you from bringing an individual claim in small claims court in a jurisdiction that has authority over the claim, if your claim qualifies.
18. Export and Sanctions
You may not use the App if you are prohibited from receiving U.S. services under applicable export control or sanctions laws, or if you are located in a country or region subject to comprehensive U.S. sanctions.
19. Feedback
If you send us ideas, suggestions, or other feedback about the App, you grant SleepQi a worldwide, perpetual, irrevocable, royalty-free license to use, copy, modify, and incorporate that feedback into the App and our business without any obligation to you. Feedback does not include your journal entries, sleep logs, or other Consumer Health Data, which are handled under our Privacy Policy and Consumer Health Data Privacy Policy.
20. Assignment
You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of assets, without notice to you, except where notice is required by law. These Terms bind and benefit the parties and their permitted successors and assigns.
21. Force Majeure
We are not liable for any failure or delay in performing our obligations under these Terms if that failure or delay results from circumstances beyond our reasonable control, including natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, shortages of transportation, facilities, fuel, energy, labor, or materials, failures of utilities or telecommunications, or failures of third-party platforms (including Apple App Store, Google Play, or cloud infrastructure providers).
22. Copyright Complaints (DMCA)
We respect intellectual property rights. If you believe content available through the App infringes your copyright, you may send a notice that substantially complies with 17 U.S.C. § 512(c)(3) to:
JL App Studio LLC Attn: Copyright Agent 7901 4th St N, Ste 300 St. Petersburg, FL 33702, US Email: support@sleepqi.com Subject line: "DMCA Notice"
Your notice should include: (1) your physical or electronic signature; (2) identification of the copyrighted work claimed to have been infringed; (3) identification of the material that is claimed to be infringing and information reasonably sufficient to allow us to locate it; (4) your contact information; (5) a statement that you have a good-faith belief that use of the material is not authorized by the copyright owner, its agent, or the law; and (6) a statement that the information in the notice is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
If you believe material you posted was removed by mistake, you may send a counter-notification under 17 U.S.C. § 512(g). We may terminate accounts of users who are repeat infringers when appropriate.
23. Apple App Store Acknowledgement
If you downloaded the App from the Apple App Store, you acknowledge that:
- These Terms are between you and JL App Studio LLC only, not Apple Inc. ("Apple"), and SleepQi, not Apple, is solely responsible for the App and its content.
- Apple has no obligation to furnish any maintenance or support services for the App.
- To the maximum extent permitted by law, Apple has no warranty obligation for the App. Any claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty (to the extent warranties are not effectively disclaimed) are SleepQi's responsibility, subject to these Terms. If the App fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price (if any) for the App to you; to the maximum extent permitted by law, Apple will have no other warranty obligation with respect to the App.
- SleepQi, not Apple, is responsible for addressing any claims by you or any third party relating to the App or your possession and/or use of the App, including product-liability claims, any claim that the App fails to conform to legal or regulatory requirements, and claims arising under consumer protection, privacy, or similar legislation, subject to these Terms and applicable law.
- In the event of any third-party claim that the App or your possession and use of the App infringes that third party's intellectual property rights, SleepQi, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of that claim to the extent required by these Terms and applicable law.
- You must comply with applicable third-party terms when using the App (for example, your wireless data agreement).
- Apple and Apple's subsidiaries are third-party beneficiaries of these Terms as they relate to your license to use the App on Apple-branded products, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.
- Your license to use the App on Apple-branded products that you own or control is non-transferable and subject to the Usage Rules in the Apple Media Services Terms and Conditions (including Family Sharing / volume purchase access where applicable).
This Section 23 is for Apple platform users. It does not make Apple a party to your account relationship with SleepQi or change our Privacy Policy or Consumer Health Data Privacy Policy.
App Store Connect: SleepQi uses Apple's standard EULA in App Store Connect. This website Terms document is the contract you accept in the App; it is not uploaded as a custom App Store EULA.
24. Miscellaneous
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect. Our failure to enforce any provision of these Terms is not a waiver of that provision. These Terms, together with our Privacy Policy and Consumer Health Data Privacy Policy, constitute the entire agreement between you and us regarding the App.
Contact Us
JL App Studio LLC 7901 4th St N, Ste 300 St. Petersburg, FL 33702, US